INTERNET SERVICES

Comu Networks offers wireless services or cable modem services depending on which building you reside in.

Privately contracted services and personal wireless routers are not recommended in residences as they interfere with Comu Networks wireless service. Signals from wireless printers also cause interference. For the best experience, please turn off wireless broadcasting, use a USB printer cable and only use Comu provided equipment.

BEFORE YOU CREATE A TICKET

If you are experiencing issues with the Wi-Fi network in your building, please review the troubleshooting guide below before creating a ticket. If you are unable to resolve the issue, please create a ticket by visiting the Report a Problem page, or call 1 888 862-4750.

If you are experiencing slow speeds, please submit ping and speed test results with your ticket by attaching a screenshot of the results to the webform. To do a speedtest, go to speedtest.net and click “Go”. To do a ping test, please refer to the guides attached below. Submitting these results with your ticket will help speed up the troubleshooting process.

Residents of 26 Columbia, 61 Columbia and 347 Spruce are provided with cable modems in each suite. Please see the cable modem troubleshooting guide below before creating a ticket.

HOW TO CREATE A TICKET:

If you are still experiencing network issues after reviewing the appropriate troubleshooting guide below, please create a ticket by:

visiting the Report a Problem tab, or;
Call 1-888-862-4750

GAMING CONSOLES

Please note that some game consoles require certain ports opened on our firewall in order to be able to connect to the internet correctly. Some devices require far too many ports to be open for us to guarantee the efficacy of our firewall, and as such, we do not support them at this time. We apologize for any inconvenience this may cause.